I felt compelled to share my absolutely abysmal shopping experience as a warning to anyone considering visiting this store. It feels like a burden to even rate as 1 star. My encounter at the West 125th location was by far the worst I have ever faced in retail. My aunt and I were simply trying to return some shoes and found a pair marked clearly in the $9 section. When we asked a manager for help finding the box, he went straight away to say, " It’s not $9!" Proceeds to take said shoe back to original location and then walks away. The entire interaction was deeply upsetting because they were all round racist, assuming we couldn’t afford it. This reflects horrible customer service, and I felt I had no choice but to leave this review and seek immediate resolution through customer service.
Customer: I need to report an incident at your 125th Street location. The staff, including the manager, treated my aunt and me appallingly and offensively during a simple return visit.
If you have any inquiries about where by and how to use GraceQueens New Arrivals, you can get in touch with us at our own site. CS Rep: I am so sorry to hear you experienced such unacceptable behavior, especially from store leadership. That sounds incredibly upsetting. Can you please elaborate on what happened so I can formally document and investigate this incident?
Customer: We were looking at a pair of shoes in the $9 section and when we asked for assistance, the manager immediately told us, "It’s not $9!" and walked off. We felt profiled and judged, leading us to believe they were all round racist because they assumed we couldn’t afford the item.
CS Rep: I understand your frustration entirely, and I sincerely apologize that you were subjected to such prejudicial treatment. We take allegations of this nature very seriously. I am escalating this immediately to the Regional Manager for a full review and will ensure someone contacts you within 24 hours regarding corrective action.
Customer: I expect serious corrective action. This isn't just about a pricing mistake; it was insulting customer service and a horrible experience overall.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.