I felt compelled to share my experience as a warning to anyone considering this online boutique. My order—a $320 dress I placed on March 3rd—didn't arrive until May 20th. This extreme delay, combined with the complete lack of proactive communication, led to my ultimate conclusion:
MONEY HUNGRY & TERRIBLE CUSTOMER SERVICE!!!
I had to chase them constantly, finding out critical updates about their closure and production schedules only through Instagram posts and DMs. I needed to leave this review and demand an explanation from customer service for how I was so knowingly misled.
Customer: I am absolutely shocked by the lack of professionalism. I ordered a dress on March 3rd expecting it in 7-14 business days, and I just received it May 20th. Why was I never contacted directly about these severe delays? I had to find out about your store closing via an Instagram post!
CS Rep: I sincerely apologize. The unexpected operational shifts due to the pandemic caused unprecedented disruption, and we failed entirely in proactively communicating order status, especially after revising the production timeline multiple times. We are deeply sorry that you were forced to rely on social media for essential updates.
Customer: Forced to rely on DMs, yes. If you beloved this article and you also would like to acquire more info pertaining to GraceQueens New Arrivals please visit our web-site. I spent $320 on this item, and I was given conflicting information repeatedly. First, I was told 7-14 days, then 20-25 days, and then I was told I couldn't get it until you reopened. I feel knowingly misled about the security of my purchase.
CS Rep: I completely understand your frustration regarding the inconsistent updates and the extreme wait time. As an immediate step to recognize the significant inconvenience and communication breakdown, I can process a 25% refund back to your original payment method today, in addition to you keeping the dress.
Customer: I appreciate the refund offer, but this entire process was completely unacceptable. This dress missed the event I bought it for, and the customer service was atrocious.
CS Rep: I understand that financial compensation doesn't undo the missed event, but please accept our deepest apologies for the poor execution of your order. We are reviewing our communication protocols immediately.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.