Grace Queens - Product Details We sent more than 26,994 packages this year ✈️ Free Shipping Now For Over US$49.99 × GRACE QUEENS FASHION WORLD My Wishlist Sign in or Create an Account Shopping Cart / $0 0 HOME CLOTHING DRESSES JUMPSUITS CONTACT US RETURN IN 30 DAYS FREE SHIPPING ORDER OVER $49 FAST WORLD SHIPPING HOME / DRESSES Summer Sexy Strap V Neck Backless Lace Long Dress 2022 Women Casual Elegant Party Wedding Tulle Maxi Dresses vestidos 33.78 USD Buy Now You Might Also Like: summer dresses for summer a line dresses for women maxi dresses summer dresses cotton summer dresses long maxi dresses black Customer Reviews POOR, POOR, POOR Service! 😡 They Disputed My Claim After Shipping My Dress Unwrapped and 2 Months Late. I felt compelled to share my story because I don't want anyone else to go through this headache. My first purchase with this company went without any issues, but my second attempt at ordering online was a complete disaster, leaving me telling people to RUN!! I spent months chasing an order placed in November for an event in December. After numerous phone calls and emails, my conclusion remains absolute: POOR!! POOR!! POOR!! customer service!! Wish I would’ve seen the other reviews before purchasing online. Never again!! When the item finally arrived months later, only after I filed a claim with my bank, it was just thrown in the USPS bag, not wrapped in anything, showing absolutely no care. This is simply BAD BAD Business
. I needed to speak to customer service immediately to understand how they planned to resolve this shipping nightmare and inconsistency. Customer: I am calling about order #456. I finally received the dress, two months late, and it was just thrown in a bag, not wrapped. Why was it shipped like that and why did it take until late January when I ordered it in November for a December event?
CS Rep: I understand your frustration entirely, and I am profoundly sorry for the unacceptable delay and the extremely poor condition of the packaging. It is clear that we failed to meet our shipping promise and service standard for your event.
Customer: 'Failed' is an understatement. In case you have any kind of inquiries concerning exactly where as well as tips on how to make use of www.gracequeens.com`s statement on its official blog, you can call us in the webpage. You even disputed my bank claim saying you shipped it, despite the lack of communication and the ridiculous delay. What resolution can you offer now, since I still wanted the dress but the service was atrocious?
CS Rep: Since we caused you months of distress and the packaging was negligent, we want to sincerely apologize. I can offer you a full 50% refund on the purchase price right now as compensation for the unacceptable service and delay.
Customer: 50% refund for the months of chasing? I accept that. But please understand that this inconsistency and lack of care is why I am telling everyone about this experience.
CS Rep: We truly regret this was your second experience. I have processed the 50% refund immediately, and we are reviewing our internal shipping protocols to ensure issues like unboxed items or months-long delays are eliminated. The reason I left this review on the website is to hopefully prevent others from falling into the same trap. Skeptical No More! ✨ the company: The Company That Finally Restored My Faith in Online Shopping! That amazing feeling I just described? The one where everyone stops and stares (in a good way!)? It all boils down to one simple piece. Finding a dress that manages to be sexy, comfortable, and elegant enough for a wedding, yet breezy enough for a summer casual party, is practically impossible—until now. Trust me, you need this versatile masterpiece in your wardrobe. Check out the exact Elegant Backless Tulle Maxi Dress that completely stole the show. You won't regret making it your go-to look this season! I still get a rush of frustration thinking about my last few online orders. It was a complete disaster! I spent months chasing an order placed in November for a December event, only to be met with absolutely POOR, POOR, POOR customer service. They even disputed my bank claim! When the item finally arrived months later, it was just horribly thrown into the USPS bag, unwrapped. It was truly BAD BAD Business, and I swore off ordering clothes online for a long time. 😭😤 After that trauma, I was really hesitant to try anywhere new. I needed a reliable place that actually cared about packaging and timelines, not just inconsistency. I kept seeing recommendations for the company, and after seeing their extensive collection, I thought, maybe just one more try to redeem my faith in e-commerce? I was skeptical, but my search for quality pieces led me here. 🤔 I was so relieved when I placed my first order with them! Just like one reviewer mentioned: "I had such a lovely experience shopping at the company! The store associates were all very helpful and responsive." The quality difference was immediately apparent, and the pricing is fantastic, providing amazing value. I was browsing for some new summer dresses for women
, and the entire website experience was seamless and stress-free. My package shipped fast, arrived professionally wrapped, and the customer service responsiveness was night and day compared to my previous nightmare. the company has completely restored my faith in online shopping! ✨😃 © 2025 the company. All Rights Reserved.