I must warn others about my terrible online shopping experience. While customers rave about the in-store experience, my online order arrived severely damaged, making the product unusable. The feeling was awful. I felt compelled to immediately contact customer service about this issue.
Customer: My custom hat order arrived today, and the packaging was completely crushed. The brim is ruined and bent out of shape.
CS Rep: I am so sorry to hear that your custom piece was damaged in transit. That is incredibly frustrating, especially for a personalized item.
Customer: Frustrating is an understatement. I need to know how this can be fixed immediately.
CS Rep: I completely understand. We will make this right. Can you please email us photos of the damage so we can start the process for a complimentary replacement order right away?
Customer: Fine. If you have any sort of questions concerning where and how you can make use of www.wholecustomdesign.com, you can contact us at the site. I will send those photos now, but please ensure the replacement is packaged properly this time.
CS Rep: Absolutely. We will use reinforced boxing and personally supervise the packing of your new hat. We appreciate your patience.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.