I am writing this as a warning to anyone considering purchasing from this website online. My experience has been a complete nightmare, and it compelled me to finally reach out to customer service after days of utter frustration. It feels completely unbelievable that
I have been trying to receive a dress and I have never received it. I then asked for a refund and never received that as well.
The whole situation has led me to the harsh conclusion that
I would not suggest shopping online on this website. It does not seem trustworthy.
I just want my money back, or the dress I paid for, and I needed to speak with someone who could actually resolve this mess.
Customer: I am calling about order number 7721. I placed it three weeks ago, and the dress never arrived. I requested a refund almost a week ago, and I haven't received confirmation or my money. What is happening?
CS Rep: I am so sorry to hear about this unacceptable delay, ma'am. If you have any kind of inquiries concerning where and how to use http://www.gracequeens.com, you could contact us at our site. That sounds incredibly frustrating, and I apologize that we have not been transparent about your refund status.
Customer: Frustrating doesn't cover it. I paid for an item I never got, and now I have to spend my time tracking down my own money. I need to know definitively: when will the refund actually be processed and sent to my bank?
CS Rep: I completely understand your feeling of distrust. I see the record here that the initial refund request was overlooked. I am immediately submitting an expedited full refund authorization right now. You will receive an email confirmation within the hour, and the funds will reflect back in your account within three business days.
Customer: Three business days? That鈥檚 firm? Because if I have to call back about this again, I鈥檒l be expecting more than just an apology.
CS Rep: Yes, that is firm. I will personally monitor the authorization process and ensure that confirmation email goes out within the hour.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.