This is a cautionary tale about my recent terrible online shopping experience. I felt compelled to share my frustration because the level of incompetence and poor communication I encountered was truly astounding. The initial purchase was simple, but when the dress arrived too small and I initiated a return for exchange, everything fell apart.
I found myself thinking:
I do not recommend, I purchased a dress from them it was too small sent it back they didn鈥檛 reach out to me that they received it I had to call to check if they got it 4 days after, the csr took my measurements etc a week went by didn鈥檛 hear from them call them back again csr say they didn鈥檛 see my measurements in system, and that I should message the IG page I did no response I鈥檓 highly upset.
I just wanted confirmation they had the package and to proceed with my exchange, but instead, I was met with delays, misinformation, and frankly, rude treatment. This culminated in a final, highly frustrating call with customer service.
Customer: I need to know what is going on with my return, tracking confirmed delivery a week ago, and now I鈥檓 being told the measurements your representative took are not in the system.
CS Rep: I sincerely apologize for this major inconvenience and the lack of proactive communication regarding your return status. If you liked this information and you would such as to get more information regarding fitted blazer womens kindly visit our own web page. I see the note about the attempted size reorder, and yes, it seems those measurements were not saved correctly.
Customer: Not saved correctly? That is unacceptable! I called back after waiting a week, and the person who answered had a nasty dirty attitude, and then told me to message the Instagram page for help. Why am I being bounced to social media for a $150 order refund?
CS Rep: That is absolutely not our standard procedure, and I am sorry you were treated that way. I am escalating this immediately. At this point, given the numerous service failures, would you prefer a full refund issued immediately back to your original payment method, or should I attempt to process the exchange for the correct size right now?
Customer: Honestly, I just want my money back. I don't even want the dress anymore. This whole process has been infuriating.
CS Rep: Understood. I am processing the full refund now. You will receive a confirmation email within the hour. Again, we apologize that your experience with our team has been so disappointing.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.