I felt compelled to share my absolutely terrible in-store shopping experience as a serious warning to others. I found some beautiful clothes at great prices, but the final interaction at the register completely ruined the day. It’s like the store forgets that service matters once they have your money. If you cherished this write-up and you would like to acquire extra info regarding www.gracequeens.com kindly check out our own site. My overall conclusion was exactly this:
The clothes are very pretty and at very good prices, but the staff attending the register is in a very bad mood, never greets and always looks ill-tempered.
This attitude left me feeling so disappointed and insulted that I immediately felt compelled to leave a review and engage in a conversation with customer service to address the sheer lack of professionalism at checkout.
Customer: I just completed a purchase at your downtown location and I am frankly appalled by the cashier's attitude. She didn't acknowledge me, refused to make eye contact, and acted completely miserable throughout the entire transaction.
CS Rep: I am truly sorry to hear that your checkout experience was so negative. That is definitely not the standard of service we aim for, especially after you found items you loved. Can you tell me approximately what time this occurred?
Customer: It was around 4:30 PM today. It makes the entire trip feel pointless when the person handling the transaction seems like they actively hate their job and their customers.
CS Rep: I completely understand your frustration. Please accept our deepest apologies. I will ensure this specific incident is escalated immediately to the store manager for coaching and review of the register staff protocols.
Customer: I appreciate you escalating it. I just want assurance that employees who interact with customers are trained to at least offer a simple greeting. It’s basic professionalism.
CS Rep: Absolutely. We take staff behavior very seriously. We will be reinforcing our customer interaction training immediately to ensure all checkout staff understand the importance of positive engagement. Thank you for bringing this crucial feedback to our attention.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap of thinking a great dress is worth tolerating terrible treatment.