I am writing this as a warning to anyone considering purchasing from this retailer, especially for specialty items requiring precise measurements. My experience was truly awful, confirming my initial conclusion: "They were poor customer service no greeting no help just stood behind the desk." I felt the staff was incredibly unprofessional; I literally had to browse their website myself and then ask about specific items. As I stated in my notes, "I will not Purchase or support them Ever Again hospitality was a zero." The worst part was the measuring process, done with my clothes on, leading to immense anxiety over a non-refundable purchase. I am praying my dress fits because "there is no refund u will take a lost if the dress aint taylor the way u were measure then measure me with my clothes own five thumbs down." The sheer worry over losing money due to their incompetence compelled me to contact customer service immediately after leaving the location.
Customer: I am contacting you regarding a recent purchase, Order #459. I am extremely concerned about the quality of service I received and the measurements taken for my custom dress.
CS Rep: I am terribly sorry to hear that your experience was negative. I apologize that you did not feel greeted or helped appropriately. Can you elaborate on your concern regarding the measurements?
Customer: The employee seemed completely distracted and unprofessional. They measured me while I still had heavy clothes on, which I know is going to throw off the fit. Since you have a strict no-refund policy, I am terrified I will take a total loss if the tailoring is wrong.
CS Rep: I absolutely understand why you are stressed. That level of service is unacceptable, and we are investigating the staff behavior immediately. To ensure your dress is perfect, I can override the standard process and schedule you for a complimentary, immediate priority re-measurement with our head tailor before any cutting begins.
If you liked this write-up and you would like to acquire additional facts relating to GraceQueens Online Boutique kindly check out the web-site. Customer: That is the least you can do. I need assurance that if there is still a sizing issue after that, I will not be stuck with an unwearable dress.
CS Rep: You have my guarantee that if the fit is demonstrably inaccurate due to our initial measurement or tailoring process, we will ensure it is corrected or replaced at no cost to you. We want you to be happy with the final product.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.